We care about your career and are known for having the absolute best people in the industry. When you join us as a Spa Coordinator you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

As a Spa Coordinator at The Beverly Hills Hotel, here are just some of the great benefits you will receive: 

• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels – stay once a year at each hotel!

• 50% off at bars and restaurants within all of our Dorchester Collection hotels

• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)

• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala

• Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card

• Exclusive Access to a discount platform featuring 1000s of retailers

As a Spa Coordinator at The Beverly Hills Hotel, your compensation will be $25.35 per hour.

You’ll love what you do and take pride in delighting our guests:

A day in the life of our Spa Coordinators … it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Spa Coordinators accomplish would be lengthy but the list below is essential to know.

• Our Spa Coordinators are responsible for scheduling spa appointments and checking our guests in and out during their day. This will include maintaining complete knowledge of the hotel and spa features, services, retail products, and hours of operations all to ensure our guests receives nothing but the best experience.

• Our Spa Coordinators perform all duties on the coordinator daily checklist, this may include, but is not limited to, upselling services and/or retail products, generating daily Spa Soft and Opera reports, communicating to guests and team members via email and phone calls, offering tours of the spa, and maintaining responsibility for the shipping/receiving of products and packages.

• Sometimes our guests have special requests involving allergies, treatment preferences, and even special occasions. Most of these requests are fulfilled by our Spa Coordinators.

• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Spa Coordinators are relied upon to report these and work with several other positions to correct.

• Communication is what keeps our departments running perfectly. Our Spa Coordinators must communicate with other departments and extended hotel team in order to ensure the alignment remains. They may also communicate with outside vendors to completed all special requests from the guests.

The items shared are essential. However, to ensure consistency, our Spa Coordinators are provided with specifics on how we care for their department and our hotel.

While performing the duties of this job, the employee is regularly required to  talk, and hear. The employee frequently is required to walk and stand for up to 8 hours. Ability to bend, stoop, crouch, use hand, finger and wrist dexterity. The employee must regularly lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus. Frequently required to handle lengthy phone calls, multiple phone calls for extended periods of time.

Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.

• You’ll bring your unique personality and passion to the role and the team.

• All of our employees are ambassadors of our Vision, Values and culture. Our Spa Coordinators do this with all they do.

• English is the primary language used in our hotel. Our Spa Coordinators must feel comfortable communicating in this language. 

• Attention to detail is critical for this role.

• We pride in nurturing an environment where Working Together is a must. Our Spa Coordinators are our biggest champions of this.

• Our hotels operate nonstop, this requires flexibility from everyone on the team.

• Previous hotel and/or spa experience is preferred but not required. Ability to learn about spa business and treatments, as well as the inner workings of the hotel will be expected.