Join us as a Regional IT/Telecoms Assistant at The Dorchester Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry. When you join us as a Regional IT/Telecoms Assistant at The Dorchester Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

As a Regional IT/Telecoms Assistant, you'll enjoy your work and take pride in delighting our guests:

You’ll love what you do and take pride in delighting our guests:

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  You will be responsible for to complete day to day proactive check list with IT/Telecoms equipment tasks AM – PM. This will include:  Action on all email and telephone requests regarding IT/Telecoms tasks (hardware and software), troubleshooting all IT/Telecom devices issues or installing new devices all to ensure all staff equipment is working well and our guests receives nothing but the best experience.
• Sometimes our guests have special requests involving IT/Telecoms equipment setup for events, junkets, telephones check ins, room to room dialing, setting up Fax machine lines and help on special occasions. Most of these requests are fulfilled by our IT/Telecoms Assistant.
   

The items shared are the essence of a day in the life of a Regional IT/Telecoms Assistant, but we’ll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change. 

These currently set as:

• 7 days a week: 08:00 - 20:30

Essential Skills and Experience

• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Regional IT/Telecoms Assistant you’ll have the opportunity to bring these to life and continue to create our legacy. 
• Communication is what keeps our departments running perfectly.
• You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
• We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection.
• In a fast-moving world, we remain consistent and relevant, requiring huge passion for technology and flexibility from everyone on the team.
  
  

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments  to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com  so that we can discuss how we can support you through this process.