Our Lead Housekeeping Supervisors are the Super Heroes of our hotel! Leads the team of supervisors, room attendants, turndown attendants, lobby attendants, and houseperson. Communicates guest requests, preferences and arrival details to the team. Provides help with management, including training and updates on team performance. Communicates, any short comings, repairs, damages, and projects to be done. Communicates concerns and policies among management and team members. Upholds Dorchester collection and Beverly Hills Hotel policies.

As a Lead Housekeeping Supervisor at The Beverly Hills Hotel, here are just some of the great benefits you will receive: 

• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels – stay once a year at each hotel!

• 50% off at bars and restaurants within all of our Dorchester Collection hotels

• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)

• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala

• Free Meals on Duty

• Exclusive Access to a discount platform featuring 1000s of retailers

• Competitive Medical, Dental, Vision Benefit

• Competitive retirement scheme

As a Lead Housekeeping Supervisor at The Beverly Hills Hotel, your compensation will be $33.90 per hour.

A day in the life of our Lead PM Housekeeping Supervisor… it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Lead Housekeeping Supervisor accomplish would be lengthy but the list below is essential to know.

• Our PM Lead Housekeeping Supervisors are responsible for maintaining HSK rooms inventory, assigning rooms/giving out devices to Room Attendants and or Turndown attendants on shift beginning and collecting when shift is finished, coordinating lunch / dinner breaks while ensuring operational coverage.

• Reviewing the AM & PM Attendant’s list of completed rooms and reporting and tracking.

• Enforces hotel and departmental policies and procedures by supervising the weekly Deep Cleaning program, keeping storages clean, and ensuring consistent static set up in all public areas within property and supervise Room Attendant assigned to Public Areas of shortfalls during their day.

• This will include thorough inspections of assigned rooms and public areas and following up on maintenance requests on all to ensure our guests receives nothing but the best experience.

• Provides encouragement and coaching feedback to team members, communicates team goals and identifying areas for new training and retraining. Assists management with new hire training. Answers team member questions, concerns, and helps with team member challenges.

• Works as a Liaison between dispatch and supervisors communicates openly to supervisors and managers. Works with supervisors and managers to perform daily inspections for team members. Oversees team member work quality and guideline compliance.

• The LeadSupervisor will work closely with the Assistant managers to assist with ordering of supplies as needed.

• Develops strategies to promote team member adherence to company policies and procedures.

• Conducts inspections of Occupied, Vacant, and turndown rooms including the public areas to ensure these are up to Beverly Hills Hotel and Dorchester collection standards.

• Sometimes our guests have special requests involving packing and unpacking, pressing and alterations and even special occasions. We may ask of these requests to be fulfilled by our PM Lead Housekeeping Supervisors.

• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our PM Lead Housekeeping Supervisors are relied upon to report these and work with several other departments to correct.

• Communication is what keeps our departments running perfectly. Our PM Lead Housekeeping Supervisors must communicate with other departments and extended hotel team in order to ensure the alignment remains.

The items shared are essential. However, to ensure consistency, our Lead Housekeeping Supervisors are provided with specifics on how we care for their department and our hotel. 

• All of our employees are ambassadors of our Vision, Values and culture. Our PM Lead Housekeeping Supervisors do this with all they do.

• English is the primary language used in our hotel. Our Lead Housekeeping Supervisors must feel comfortable communicating in this language. Spanish is desired.

• Attention to detail is critical for our this role.

• We pride in nurturing an environment where Working Together is a must. Our PM Lead Housekeeping Supervisors are our biggest champions of this.

• Our hotels operate nonstop, this require flexibility from everyone on the team.