Who we are
Our Hotels
We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.
Reference
2024-5178
Your future, our legacy
Hotel
Coworth Park
Division & Department
Rooms - Housekeeping
Job Title
Executive Housekeeper
Contract Type
Permanent
Status
Full time
Position Overview
- To ensure that the Housekeeping team provide the highest standards of cleanliness and comfort for our guests and colleagues
- To act as an ambassador of the Hotel with guests, colleagues and suppliers
What you'll get
- Complimentary nights with breakfast within Dorchester Collection
- 50% F&B discount at selected restaurants
- Team members' awards and incentives schemes
- Contributory pension scheme entitlement from date of commencement
- Life assurance cover for all team members
- Uniform laundered complimentarily
- Complimentary meals whilst on duty at our team members' restaurants
- Complimentary Internet at allocated computers in team areas
- Interest free Season Ticket Loan / Cycle to work scheme
- Occupational Health, including subsidised massage treatments and health clinics
- Complimentary Eye Test for VDU users
What you'll do
Responsibilities
Housekeeping Operations
- Monitor service and performance standards to ensure consistently outstanding experience for guests following the hotel’s core standards.
- Create a training culture within the department.
- Proactive cleaning management to ensure product is at its best at all times.
- Implementation and management of stock control processes and procedures to ensure budgets are not exceeded.
- Identify, implement & monitor new standards to enable service excellence
- Ensure all team members are enabled to deliver consistently excellent service
- Carry out checks on rooms and the Housekeeping team, along with offering training, and understanding of the product. Keep the team focussed allowing them to evolve within the department
- Have effective communication within department and deal with any issues in a professional manner
- Be aware of all room statuses and follow up all queries
- Have an understanding of all hotel services. Note any guest requests/ requirements and ensure these are actioned and followed up
- Proactive monitoring and planning of proactive maintenance alongside the engineering department to ensure inventory is serviceable at all time.
- Control all the operating costs within the department to the agreed budgets set
- Monitor & evaluate team performance & conduct probation reviews and PDPs
- Assist in recruitment and induction of new team members
- Participate or lead departmental & Section team meetings and/or training sessions
What you'll bring
- Housekeeping experience in a high quality establishment
- People Management and leadership
- High Customer Service Skills
- Housekeeping processes & procedures
- Health & Safety awareness
- Fluent written and verbal English language
- MS Office, PMS system
- Organised
- Eye for detail
- Self Motivated
Position location
Job Location
United Kingdom
Location
Blacknest Rd, Sunningdale SL5 7SE Ascot
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