We care about your career and are known for having the absolute best people in the industry. When you join us as a Seasonal Cabana Café and Pool Host you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

As a Seasonal Cabana Café and Pool Host at The Beverly Hills Hotel, here are just some of the great benefits you will receive: 

• 50% off at bars and restaurants within all of our Dorchester Collection hotels

• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)

• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala

• Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card

• Exclusive Access to a discount platform featuring 1000s of retailers

As a Seasonal Cabana Café Host at The Beverly Hills Hotel, your compensation will be $21.63 per hour.

You’ll love what you do and take pride in delighting our guests:

A day in the life of our Cabana Café and Pool Hosts… it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our  Host/Hostesses accomplish would be lengthy but the list below is essential to know.  

• Our Café and Pool Hosts are entrusted with maintaining the cleanliness of the cafe and pool chairs, lounges, cabanas as well as assisting guests poolside.  Though skillfully trained, they never lose sight of their ultimate responsibility, to create lifelong memories for our guests.   

• Our Hosts are responsible for spending time getting to know our guests, building relationships and institutional knowledge during their day.

• They anticipate  our guest needs and build rapport with customers, sharing knowledge with the relevant teams. Greets, escorts and seats guest as necessary.

• Take reservations and conduct confirmation calls. Learn and manage the online table reservation system; adding, modifying, removing, confirming reservations and securing cabana reservations.

• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Hosts are relied upon to report these and work with several other positions to correct.
Communication is what keeps our departments running perfectly. Our Hosts must communicate with other departments and extended hotel team in order to ensure the alignment remains.

• Answers the phone in accordance with hotels standards.

• Our Hosts are responsible for keeping the pool deck orderly, confirming patrons are hotel guests and then seating them, booking Cabana reservations, providing sunshades and umbrellas, bringing/taking towels to the laundry and distributing hourly passed pool amenities during their day. This will include  assisting with food and beverage delivery, open/closing and preparing the pool area for guests, set-up and breakdown of cabanas and maintaining the pool area  to ensure our guests receives nothing but the best experience.

• Sometimes our guests have special requests involving specific amenities, requesting a shaded or sunny area and set up for special occasions. Most of these requests are fulfilled by our hosts. 

The items shared are essential. However, to ensure consistency, our Hosts are provided with specifics on how we care for their department and our hotel. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• You’ll bring your unique personality and passion to the role and the team.

• You have a talent and commitment to service excellence and creativity

• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.

• English is the primary language used in our hotel. You can comfortably communicate in this language.