We care about your career and are known for having the absolute best people in the industry. When you join us as the Global IT Manager – Hotel Applications, you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

As the Global IT Lead – Hotel Applications for our corporate office,  here are just some of the great benefits you will receive:

• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• £750 Refer a friend bonus scheme
• World class development opportunities 
• Social events throughout the year
• Free workday meals in the form of a pre-paid lunch card
• Exclusive Access to a discount platform featuring 1000s of retailers
• Season ticket loan and cycle to work scheme
• Competitive retirement scheme

Using your previous experience in Hotel Technology, you will provide the conduit between the corporate office and the hotels to ensure all solutions are optimized and configured within Dorchester Collection standards whilst taking into consideration other related and connected systems. You will actively engage in project work associated with Dorchester Collection core central systems as well as maintain, support and improve said systems on an ongoing basis.

• You will be responsible for the project management/coordination in regard to key strategic application-based change initiatives
• Working with our third party partners and business stake holders, you will develop test scripts to quality assure functionality is delivered as required
• You’ll work with the team to maintain and support existing multi-property environment of Opera PMS, SImphony, Synxis Dynamics CRM , and other associated global systems .
• Provide helpdesk escalation of hotel application issues including acting as first line reviewer/assessor of change requests and noting viability and impact before then seeking final approval
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As the Global IT Manager – Hotel Applications, you’ll have the opportunity to bring these to life and continue to create our legacy.
• Some other aspects of your role will be to act as the liaison between the Hotels and the IT organization in regards to Global business applications, and maintaining and develop appropriate DC Global applications security standards and associated processes
• In this role, you will also develop SOPs for system functionalities and Guides for DC in conjunction with other key business stake holders
• Where appropriate, you will define RFPs,  initial projects scoping and functionality definition associated with new and existing Hotel Applications to align with overall business strategy
• Manage key Global applications  version upgrades – functionality testing, implementation, introduce new functionalities, advise on functionality changes

The items shared are the essence of a day in the life of a Global IT Manager, but we’ll make sure you are provided with specifics on how we care for our hotels and corporate office.

• You’ll bring your unique personality and passion to the role and the team.
• You have previous experience working in hotel applications department or similar for a hotel company.
• You have a talent for running projects as well as experience in testing, assessment, and approval of upgrades in multi-property environments. Dorchester Collection invest heavily into cutting edge applications and your skills will help to enhance our product bringing first class service to our guests.
• You’ll have advanced knowledge of at least 1 of the following: Opera SImphony, Dynamics and/or Synxis
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
• You’ve held a supervisory or managerial role in hotel operations and have experience of working directly with hotel technologies in a role where this was a significant responsibility.