We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Taskmaster you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

As a Guest Relations Taskmaster at Hotel Bel-Air, here are just some of the great benefits you will receive: 

Medical/Dental/Vison Benefits
Pension/401k Plan
Sick Time
Vacation Time
Free Meals on Duty
Uniform provided with complimentary laundry included
Exclusive Access to a discount platform featuring 1000s of retailers
Hotel Benefits
   Complimentary stays with breakfast included in all 9 Dorchester Collection hotels – Tenured tiered program.  50% off at restaurants within all of our Dorchester Collection hotels

 As a Guest Relations Task Master your compensation will be $33.

You’ll love what you do and take pride in delighting our guests:

You will be responsible for ensuring guest requests, room allocation,  recognition delivery,  and additional administration are executed timely, seamlessly and accurately. They manage service requests business rules in NEXUS to ensure seamless delivery of all requests during their day. This will include collating individual guest service requests and turning them into operational tasks, proactively reviewing departure guest PROmisses and ensuring proper billing adjustments prior to check out in an effort to guarantee our guests receive nothing but the best experience.
You’ll also sometimes have special guest requests involving taking incoming guest requests (calls, texts, faxes)  and even special occasions. Most of these requests are fulfilled by our Taskmasters. 
Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Relations Taskmaster you’ll have the opportunity to bring these to life and continue to create our legacy. 
You will be entrusted with managing the hotel inventory by allocating the right room to the right guest at the right time. They proactively manage all administrative and technical requirements to ensure seamless guest experiences.  Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.
Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Hosts are relied upon to report these and work with several other positions to correct.
Light work standing and walking frequently for up to entire work shift. Exerting up to 10 pounds of force occasionally, up to 20 or more pounds occasionally, exerting a negligible amount of force frequently, including constantly to reach, lift, carry, push, pull, grasp, manipulate or otherwise move objects i.e. pieces of paper, files and binders. Frequent use of computer keyboard (fingering) and computer mouse, near and far acuity (vision), hearing, talking. occasional frequency of bending, squatting, twisting and turning. As a seasonal property, long hours during peak periods sometimes required.
Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel. 
The items shared are the essence of a day in the life of a Guest Relations Taskmaster, but we’ll make sure you are provided with specifics on how we care for our hotel.

·         You’ll bring your unique personality and passion to the role and the team.

·         You have a talent for building relationships, communication, multitasking and being detail oriented.

·         Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.

English is the primary language used in our hotel. You can comfortably communicate in this language.