We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy.  The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. 

We care about your career and are known for having the absolute best people in the industry. When you join us as Assistant Lobby Lounge Manager you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

As Assistant Lobby Lounge Manager at The Lana, Dorchester Collection Dubai, here are just some of the great benefits you will receive: 

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Annual Flight Allowance
• Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

You’ll love what you do and take pride in delighting our guests:

• You will be responsible for spearheading the day-to-day operations of the lobby lounge to ensure our guests receive nothing but the best experience.
• You will oversee our signature afternoon tea service, demonstrating expert knowledge of tea varieties, brewing rituals, and ultra-luxury service etiquette.
• You’ll also be jointly responsible for talent sourcing hiring, mentoring and developing the team by implementing a cohesive training and development program within the department.
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As Assistant Lobby Lounge Manager you’ll have the opportunity to bring these to life and continue to create our legacy.
• You are in charge or monitoring revenue targets and ensuring these are achieved and exceeded, simultaneously all costs are controlled within pre-set budgets including beverage cost, payroll and other expenses.
• By holding a daily team briefing pre-service, you ensure the full team is well informed of the daily happenings around the hotel as well as the upcoming afternoon tea and lounge service.
• During your daily routine, you liaise with other departments when required to ensure an immaculate presentation of your outlet and high standards of cleanliness as well as maintenance are upheld at all times including lobby lounge furniture, equipment, floors, fixtures and fittings.
• Together with your team of hostesses, you ensure the lounge and afternoon tea reservations are optimized to ensure well-controlled productivity, optimal guest satisfaction and optimized revenue generation.
• In collaboration with your service team, you ensure fantastic quality of beverage preparation, presentation and beverage inventory control.

The items shared are the essence of a day in the life of Assistant Lobby Lounge Manager, but we’ll make sure you are provided with specifics on how we care for our hotel.

• You bring a unique, positive, and passionate personality with a can-do spirit.
• You have a talent for leading teams to deliver excellence in ultra-luxury hospitality.
• You have deep knowledge of premium teas and sophisticated afternoon tea service standards.
• You possess excellent communication skills and a strong customer service ethic.
• As a hands-on team player, you are skilled at mentoring staff to achieve success.
• You stay updated on the latest international F&B trends and developments.
• Proficiency in English is required; skills in Arabic, Italian, French, Spanish, or German are highly desirable.
• You hold a relevant hotel school diploma and have experience in luxury Middle Eastern hotels.