RSS export of vacancies - Only featured vacancies : No / Country : United Kingdom / Our Hotels : Dorchester Collection – Corporate Office

2026-6637 - Guest Experience Analyst

Tue, 27 Oct 2026 13:50:36 Z

Division & Department : Corporate Office/Guest Experience
Contract Type : Permanent
Your future, our legacy :
We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Experience Analyst you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

You’ll love what you do and take pride in delighting our guests: You will be responsible for measuring and evaluating guest experience performance across the business to ensure our guests receive nothing but the best experience. You’ll also oversee guest feedback platforms, performance scorecards, audit and case reporting, and the delivery of accurate, meaningful insights that help identify trends, inform priorities and support business improvement initiatives. Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Experience Analyst you’ll have the opportunity to bring these to life and continue to create our legacy. You will also be responsible for ensuring the accuracy, consistency and integrity of guest experience data. Identifying and resolving data quality issues and supporting the development of reporting standards and governance processes. The items shared are the essence of a day in the life of a Guest Experience Analyst, but we’ll make sure you are provided with specifics on how we care for our hotel The hours of operation for this role are Monday to Friday 9:00am to 5:30pm, based in our corporate office in Knightsbridge (Working from home on Fridays)
Location : 3rd Floor, 1 Knightsbridge SW1X 7LX London

2026-6605 - Global Digital Experience Executive

Tue, 27 Oct 2026 10:17:04 Z

Division & Department : Corporate Office/Sales & Marketing
Contract Type : Permanent
Your future, our legacy :
We care about your career and are known for having the absolute best people in the industry. When you join us as a Global Digital Experience Executive you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

You’ll love what you do and take pride in delighting our guests: Websites Administration: Carry out content updates, uploads, and routine admin tasks across Dorchester Collection's portfolio of websites and secondary platforms (e.g. Shopify storefronts, partner microsites, membership sites), including supporting the Digital team on optimizing the user journey across our digital touchpoints. CMS Publishing & Approvals: Process website content updates and publishing requests following established templates, brand guidelines, and approval workflows. Ensure updates are delivered to agreed timelines. QA & Bug Reporting: Log, track, and test bugs with the development agency. Conduct pre- and post-publish checks to support site stability and functionality. Agency Ticket Coordination: Raise, chase, and track deliverables with external agency partners (development, SEO, gifting). Asset Management: Maintain image libraries, alt text, metadata, and file naming conventions across the CMS. Hotel Request Administration: Receive, log, and action content or update requests from hotel marketing teams via ClickUp, ensuring scope and timelines are clear before progressing. Gifts & Experiences Platform Support: Action updates, uploads, and QA on the Gifts & Experiences platform. Reporting: Pull weekly data from Microsoft Clarity, Google Search Console, and GA4 using agreed templates and support the team to create an action plan. SEO Implementation Support: Implement technical & content SEO changes, in collaboration with the Global Digital Experience Manager, agency and hotels. The items shared are the essence of a day in the life of a Global Digital Experience Executive, but we’ll make sure you are provided with specifics on how we deliver on our vision.
Location : 3rd Floor, 1 Knightsbridge SW1X 7LX London

2026-6636 - Guest Experience & Operations Manager

Tue, 27 Oct 2026 09:21:47 Z

Division & Department : Corporate Office/Guest Experience
Contract Type : Permanent
Your future, our legacy :
We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Experience & Operations Manager you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

You’ll love what you do and take pride in delighting our guests: You will be responsible for shaping and continuously evolving a guest-centric approach across the organisation to ensure our guests receive nothing but the best experience. You’ll also ensure that experience frameworks, service standards and operational practices consistently reflect the brand vision and exceed guest expectations. Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Experience & Operations Manager you’ll have the opportunity to bring these to life and continue to create our legacy. You will also be responsible for creating practical frameworks that drive consistency & efficiency across the guest journey that aligns teams globally while preserving authenticity. You will be responsible for developing and maintaining the sequence of service to always incorporate the guest emotional needs, supporting the development of training content and resources and supporting operational readiness for future openings. The items shared are the essence of a day in the life of a Guest Experience & Operations Manager, but we’ll make sure you are provided with specifics on how we care for our hotel The hours of operation for this role are Monday to Friday 9:00am to 5:30pm, based in our corporate office in Knightsbridge (Working from home on Fridays).
Location : 3rd Floor, 1 Knightsbridge SW1X 7LX London

2026-6589 - People & Culture Administrator

Wed, 14 Oct 2026 16:25:33 Z

Division & Department : Corporate Office/People & Culture
Contract Type : Permanent
Your future, our legacy :
We care about your career and are known for having the absolute best people in the industry. When you join us as the People & Culture Administrator you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

You’ll love what you do and take pride in delighting our people. As our People & Culture Administrator, you'll play a key role in delivering a seamless employee experience for our corporate office team by supporting the full employee lifecycle, from onboarding through to employee changes, development and departure. You'll be the first point of contact for people-related queries and will ensure our administrative processes are efficient, accurate and delivered with exceptional attention to detail. Employee Lifecycle Administration Act as a first point of contact for People & Culture enquiries, providing timely and professional support. Support onboarding, including preparing documentation, arranging system access and coordinating first-day activities. Prepare employment contracts, amendments, parental leave documentation, flexible working correspondence and other employee letters. Maintain accurate employee records in line with data protection requirements and company policies. Manage offboarding processes, including exit interviews and completion of employee documentation. Support compliance checks, audits and records management activities. People Systems & Payroll Prepare and process payroll information, working closely with Finance to ensure accuracy and timely delivery. Support payroll validation, including employee data, pay changes and contractual updates. Assist with HR system administration, ensuring employee information remains accurate and up to date. Conduct regular data audits and support system improvements. Administer employee benefits and support enrolment and maintenance activities. People Team Support Coordinate employee engagement initiatives, wellbeing activities, events and company communications. Support People & Culture projects across employee experience, culture and engagement. Support employee relations processes by taking accurate meeting notes and maintaining confidential records. Manage People & Culture purchase orders, invoices and departmental expenses. Provide administrative support to the Vice President, People & Culture, including diary management, travel and expenses. Undertake any other duties appropriate to the role, supporting the People & Culture team and wider business as required. The hours of operation for this role are Monday to Friday 9:00am to 5:30pm, based in our corporate office in Knightsbridge, with one day working from home on Fridays.
Location : 3rd Floor, 1 Knightsbridge SW1X 7LX London

2026-6606 - Senior Infrastructure Support Engineer

Tue, 13 Oct 2026 16:45:05 Z

Division & Department : Corporate Office/Information Technology
Contract Type : Permanent
Your future, our legacy :
We care about your career and are known for having the absolute best people in the industry. When you join us as a Senior Infrastructure Support Engineer you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

As one of our Senior Infrastructure Support Engineers, you'll run, secure and improve Dorchester Collection's infrastructure across the corporate office, datacentre, Azure and our hotels worldwide. This hands-on role spans on-premises, cloud and Microsoft 365. You'll manage our technology partners and act as the senior escalation point for the local helpdesk and regional IT teams. Day to day, you'll be responsible for: Infrastructure – Running our Windows Server, Active Directory, Virtualisation, storage, remote access, backup and disaster recovery platforms. Cloud – Managing our Azure estate, including networking, cloud firewalls, VM provisioning and lifecycle, disaster recovery and governance. Network and security perimeter – Managing next-gen firewalls, remote access, site-to-site VPNs, switching and network access control. Endpoint management – Designing and maintaining our Windows and mobile builds, device policies, security baselines and app deployment.. Identify & Access – Managing access policies, privileged access, single sign-on, guest access and hybrid identity. Collaboration, AI and low-code platforms – Administering enterprise email, file sharing, collaboration and compliance tools. You'll also provide infrastructure and governance support for AI, app and reporting platforms. Patching and change – Planning maintenance windows and communicating changes to regions and stakeholders. Project delivery – Leading global infrastructure projects end to end, from scoping and vendor proposals to planning and stakeholder updates. Support and escalation – Acting as senior 2nd/3rd-line escalation, supporting regional IT teams, joining the on-call rota and coaching junior colleagues. Vendors and partners – Managing MSPs and suppliers against agreed service levels. Security and compliance – Supporting vulnerability remediation, cyber security event triage and response, and ongoing ISO 27001 alignment. Documentation – Keeping SOPs, runbooks and build standards up to date. Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Senior Infrastructure Support Engineer, you'll have the opportunity to bring these to life and continue to create our legacy. The items above are the essence of a day in the life of a Senior Infrastructure Support Engineer, but we'll make sure you're given the specifics of how we care for our company.
Location : 3rd Floor, 1 Knightsbridge SW1X 7LX London

2026-6550 - Global Digital Marketing Executive

Fri, 09 Oct 2026 22:00:27 Z

Division & Department : Corporate Office/Sales & Marketing
Contract Type : Permanent
Your future, our legacy :
We care about your career and are known for having the absolute best people in the industry. When you join us as a Global Digital Marketing Executive you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

You’ll love what you do and take pride in delighting our guests. In this role, you will: Be responsible for the execution and optimisation of global digital marketing activity across CRM, paid search, paid social and wider digital marketing channels, ensuring guests receive nothing but the best experience. Manage and maintain the global CRM communications calendar in collaboration with hotel marketing teams, ensuring campaigns are aligned with business priorities and commercial objectives. Act as the primary point of contact and liaison between the global team and hotel stakeholders for the coordination of campaign planning, content development and deployment schedules. Manage and execute all CRM campaigns through designated marketing platforms, including Microsoft Dynamics and SevenRooms, covering audience segmentation, campaign set-up, testing, deployment and quality assurance. Work closely with hotels on campaign content, targeting and creative development to deliver engaging and relevant guest communications. Monitor, analyse and report on CRM campaign performance, providing actionable insights and recommendations to improve engagement, conversion and commercial results. Coordinate the execution and optimisation of paid search and paid social campaigns in partnership with appointed agency partners, ensuring campaigns are delivered on time and within budget. Report on paid media performance, presenting key metrics, trends and recommendations to stakeholders and supporting ongoing optimisation efforts. Support the Global Digital Marketing Manager in the development and implementation of CRM innovation initiatives, including personalisation, automation and customer journey enhancements. Contribute to wider digital communication and customer experience projects, helping to identify opportunities to improve digital engagement across channels. Support the Global Head of Digital on strategic digital projects and initiatives, collaborating with internal and external stakeholders to drive the continued evolution of the digital marketing function. Embody and promote the company's values of Passion, Personality, Respect, Working Together and Creativity in all aspects of the role. The items shared are the essence of a day in the life of a Global Digital Marketing Executive, but we’ll make sure you are provided with specifics on how we deliver on our vision. The hours of operation for this role are Monday to Friday 9:00am to 5:30pm, based in our corporate office in Knightsbridge, with one day working from home on Fridays.
Location : 3rd Floor, 1 Knightsbridge SW1X 7LX London

2021-2250 - Reservations Specialist

Thu, 20 Aug 2026 10:50:14 Z

Division & Department : Corporate Office/Contact Centre
Contract Type : Permanent
Your future, our legacy :
Our reservations specialists are the gems of our global contact centre located in our corporate office! Their main responsibilities are to manage guests’ phone calls and email enquiries for all hotels within the Collection. Listening to our guests’ needs and being able to address them with the most suitable options and solutions are vital to create lifelong memories.

ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS A day in the life of our reservations specialists demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listed below functions and requirements of our reservation specialists: Our reservations specialists are responsible for assisting guests with their enquiries about reservations for all the hotels of the collection. This will include process all bookings via telephone and email and follow up activities related to reservation aspects, to ensure our guests receive nothing but the best experience. Communication is what keeps our departments running perfectly. Excellent interpersonal and communication skills are a requirement, to address any special requests our guests might have to the relevant department but also, in order to ensure an alignment between the Global Contact Centre and our hotels. Prioritization is another key skill: our reservation specialists are multitasking and are able to adapt in a fast-paced environment in order to meet time of response targets and ultimately meet our stakeholders expectations. Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day. The purpose for the reservation specialists is to bring the same values to life and to continue to create our legacy. The operational hours of work are shift-based and may be subjected to change. These currently set as Monday to Sunday: 07:00 - 22:00
Location : 1 Knightsbridge, London SW1X 7LX

2021-1917 - Reservations Specialist - French Speaking

Thu, 30 Jul 2026 13:18:04 Z

Division & Department : Corporate Office/Contact Centre
Contract Type : Permanent
Your future, our legacy :
Our reservations specialists are the gems of our global contact centre located in our corporate office! Their main responsibilities are to manage guests’ phone calls and email enquiries for all hotels within the Collection. Listening to our guests’ needs and being able to address them with the most suitable options and solutions is important to create lifelong memories.

A day in the life of our reservations specialists demands high levels of energy. They need consistency even though the days are never alike, and creativity to tackle daily adventures. Listed below are the functions and requirements of our reservations specialists: Our reservations specialists are responsible for assisting guests with their enquiries about reservations for all the hotels of the collection. This will include processing all bookings via telephone and email and follow-up activities related to reservation aspects, to ensure our guests receive nothing but the best experience. Communication is what keeps our departments running perfectly. Excellent interpersonal and communication skills are a requirement, to address any special requests our guests might have to the relevant department but also, in order to ensure an alignment between the Global Contact Centre and our hotels. Prioritization is another key skill: our reservations specialists are able to multitask and adapt in a fast-paced environment in order to meet time of response targets and ultimately meet our stakeholder expectations. Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. The purpose for the reservations specialists is to bring the same values to life and to continue to create our legacy. The operational hours of work are shift-based and may be subject to change. These currently set as Monday to Sunday: 07:00 - 22:00
Location : 1 Knightsbridge, London SW1X 7LX