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DORCHESTER COLLECTION vacancy search engine

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Food & Beverage Reservations Sales Executive


Position Overview

Company Overview

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   

Reference number

2018-605  

Position Overview

Division & Department

Administrative & General - Food & Beverage

Job Title

Food & Beverage Reservations Sales Executive

Contract Type

Permanent

Position Overview

  • The ideal Food & Beverage Reservations Sales Executive will have a passion for providing outstanding guest service and display excellence in personal grooming & presentation
  • You must also ensure that the departmental policies and the hotel’s standards are followed at all times
  • Working in one of the best world’s most iconic luxury hotels, you must display excellent product knowledge at all times and take every opportunity to upsell in an efficient & professional manner
  • As part of your daily routine, you must manage guest telephone, email and click and chat enquiries and communicate with guests in a professional, courteous and friendly manner in order to deliver consistent seamless service
  • You will have to arrange all guest requirements prior to arrival to ensure  their stay is seamless, anticipatory and without complain

Essential Functions & Physical Requirements

      

Qualifications and Desirables

  • The ideal candidate will have previous experience in a telesales environment and/or in a luxury establishment
  • The successful candidate will show confidence over the phone and showcase knowledge on all of our UK properties
  • Fluent English is mandatory

Benefit Package

  • Employee Introductory Scheme - £750.00
  • World-class training and development
  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants within Dorchester Collection
  • The successful Food & Beverage Reservations Sales Executive will be able to participate in a variety of social events and Corporate Social Responsibility activities throughout the year
  • Fantastic pension scheme

Status

Full time

Job location

Job Location

United Kingdom

Location

53 Park Lane, Mayfair W1K 1QA London