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DORCHESTER COLLECTION vacancy search engine

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Assistant Floor Manager

Position Overview

Company Overview


We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   

Reference number


Position Overview

Division & Department

Food & Beverage - Banquets

Job Title

Assistant Floor Manager

Contract Type


Position Overview

  • The ideal Assistant Floor Manager will have a passion for providing outstanding guest service and display excellence in personal grooming & presentation
  • As part of your daily responsibilities you must run events and private functions, while leading, motivating and coordinating the team
  • As an Assistant Floor Manager you will be crucial in creating stunning events from a grand dinner or less formal reception, business meeting, conference or extraordinary weddings
  • Together with the Events Operations Manager and Floor Manager, you must manage and monitor the operational effectiveness of Banqueting in order to maximise profitability and you must be confident to deputise in their absence
  • Your daily responsibilities will involve the anticipation, handling & managing complaints in a timely and professional manner

Essential Functions & Physical Requirements

  • Previous experience working in a busy events environment is essential for success in this role
  • Good level of spoken English
  • Passion for excellent service to all of our guests and to delivering exquisite events 

Benefit Package

  • Employee Introductory Scheme - £750.00
  • World-class training and development
  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants within Dorchester Collection
  • The successful Assistant Floor Manager will be able to participate in a variety of social events and Corporate Social Responsibility activities throughout the year
  • Fantastic pension scheme


Full time

Job location

Job Location

United Kingdom


53 Park Lane, Mayfair W1K 1QA London