Spa Host at Mayfair Park Residences

Position Overview

Company Overview

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   

Reference

2020-1862  

Position Overview

Division & Department

Rooms - Spa

Job Title

Spa Host at Mayfair Park Residences

Contract Type

Permanent

Position Overview

Our Spa Host team are the angels of our Spa! Entrusted with taking caring for every detail in our iconic spa. Though skilfully trained, they never lose sight of their ultimate responsibility, to create lifelong memories for our guests. On top of the normal spa attendant duties our spa hosts will the ambassadors of our spa, and will also be expected to deal with guest requests, ranging from food and beverage orders to special requests in the gym and pool areas.

Essential Functions & Physical Requirements

A day in the life of our Spa Host demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the contributions that our Spa Hosts accomplish would be lengthy but the list below is essential to know.  

  • Our Spa Hosts responsible for the impeccable standards of cleanliness and keeping the spa tidy during their day. This will include light cleaning duties, carrying used linen from the guest areas in the spa and  transporting it in a trolley to the linen room, setting up treatment rooms for spa therapists and keeping the spa stocked with guest amenities all to ensure our guests receives nothing but the best experience.
  • Sometimes our guests have special requests for a set up in their locker or a certain type of slipper and can celebrate even special occasions. Most of these requests are fulfilled by our Spa Host.  
  • Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day.  The purpose of Spa Hosts is to live their behaviours to continue to create our legacy. 
  • Communication is what keeps our departments running perfectly. Our Spa Host must communicate with other departments and extended hotel team in order to ensure the alignment remains.

The items shared are essential. However, to ensure consistency, our Spa Hosts are provided with specifics on how we care for their department and our hotel.

Qualifications and Desirables

  • All of our employees are ambassadors of our Vision, Values and culture. Our Spa Host do this with all they do.
  • We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection.
  • Our guests forge our legacy. Knowing and understanding them is our goal, valuing kindness over process.
  • In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.
  • English is the primary language used in our hotel. Our Spa Host must feel comfortable communicating in this language.  
  • Understanding of a spa operation. Previous experience desirable. Full training will be provided
  • F&B experience desirable
  • An eye for detail and attention to detail
  • Empathy and care must be part of their DNA.
  • Immaculate personal grooming standards

Benefit Package

Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position, here are just some of the benefits you will receive:  

  • Employee Introductory Scheme - £750.00
  • World-class training and development
  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants within Dorchester Collection
  • Uniforms provided or complimentary dry-cleaning

Status

Full time

Position localisation

Job Location

United Kingdom

Location

45 Park Lane W1K 1PN Mayfair