PA and Coordinator to Dorchester Collection Academy Director

Position Overview

Company Overview

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   

Reference number

2019-903  

Position Overview

Division & Department

Corporate Office - Dorchester Collection Academy

Job Title

PA and Coordinator to Dorchester Collection Academy Director

Contract Type

Permanent

Position Overview

Helping people to flourish: Dorchester Collection Academy is the first of its kind in the UK luxury hospitality market, offering bespoke learning programmes focused on leadership and customer service for other luxury businesses and aspirational brands. The following outline some of the essential tasks for this role.

  • To provide efficient and effective administrative support to the DCA Global Director
  • To manage correspondence on behalf of the  DCA Global Director (DCAGD)
  • To highlight key points of interest or points for action by the DCAGD or other members of the DC Academy team
  • To liaise externally with guests/clients/suppliers on behalf of the DCAGD
  • To support with event preparations including room set up and event co-ordination

Essential Functions & Physical Requirements

  • To maintain the academy to a high standard
  • To manage DC Academy related projects
  • To manage databases of contacts for DCAGD
  • To arrange the DCAGD daily schedule including internal and external appointments
  • To manage business travel plans for the DC Academy
  • To prepare for and attend key meetings and action points on behalf of the DCAGD
  • To ensure the academy functions efficiently as part of the overall business
  • To prepare a variety of internal and external communications on behalf of the DCAGD
  • To drive the team to work together to compile goals, strategies and results for the DCAGD
  • To prepare internal presentations on behalf of the team
  • To work alongside the POD and hotels HR teams to ensure effective communications
  • Assist the Head of Sales to support sales activities, including presentations, reports and analytics
  • Assist the Head of Programmes with materials, data, reports  and other related information
  • Assist the team to manage all external presence and ensure it follows brand guidelines
  • To raise Purchase Requests on behalf of the team and secure approvals
  • To go through all invoices when received from accounts to ensure they are Academy related and take to DCGD for signature
  • To help manage the records relating to P&L costs
  • To deal with orders and stock control
  • To manage expense claims
  • To communicate professionally in all aspects

 

This role is entrusted with the responsibility of delivering the outline tasks and is expected to do so by enlivening our Dorchester Collection We Care culture and values with every interaction. The following are essential for this role.

  • Expected to be an ambassador of our Dorchester Collection We Care culture and values.
  • Entrusted with confidential and proprietary information across the collection and must maintain a high level of confidentiality at all times.
  • Expected to nurture positive, professional and constructive relationships with everyone at Dorchester Collection.
  • Must have and create an environment of trust and openness.
  • Must work with all Dorchester Collection employees with a high degree of respect
  • Responsible for ensuring all communication channels exhibit our values;
  • Written communication must be clear, professional and must include a constructive tone.
  • Verbal communication must be clear, professional, warm and inviting and the syle must be aligned to our Dorchester Collection values and standards.
  • Problem resolution must be managed with a high degree of diligence, dignity and respect for all parties involved.
  • Must possess an attitude that enables our teams to approach you easily for assistance or an answer to a question
  • Co-ordination of events
  • Diary and travel management and related bookings
  • Support including set up and maintenance
  • Project management and cost control
  • Communications including telephone, newsletter preparation, emails, presentations, letters and related learning and development materials for client use
  • Representing the Global Director as required

Qualifications and Desirables

Education

  • Educated to degree level or equivalent preferred

 

Experience

  • Experience in administrative, people and learning environments and hotel operations desired
  • Experience of supporting senior managers and working as part of large and small teams
  • Experience working in a luxury hospitality environment is preferred

 

Functional Knowledge

  • Exceptional level of written and spoken English
  • Excellent proof reading skills and attention to detail
  • High level of computer skills –  exceptional knowledge of Word, Excel and PowerPoint & understanding of electronic media
  • Diary and travel management
  • Report preparation

Benefit Package

Our global success is dependent on everyone who is a part of our team. Our belief is that everyone who works here should share the rewards. Benefits Guide to be reviewed and discussed during the interview process.

Status

Full time

Job location

Job Location

United Kingdom

Location

Sixth Floor East, Lansdowne House  W1J 6ER London