Housekeeping Supervisor

Position Overview

Company Overview

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   

Reference number

2019-992  

Position Overview

Division & Department

Rooms - Housekeeping

Job Title

Housekeeping Supervisor

Contract Type

Permanent

Position Overview

  • To work as part of a large Housekeeping team, ensuring the five star standards across the hotel both within guest rooms and public areas.
  • Guide and support the team to ensure the highest standards of cleanliness and comfort are provided to our guests.

 

Essential Functions & Physical Requirements

  • Supervise and lead a section team
  • Check all bedrooms, corridors and areas within your section on a daily basis, that they are cleaned and set to the required standards
  • Be aware of all room statuses, arrival times and follow up all queries
  • Have an understanding of all hotel services. Note any guest requests/ requirements and ensure these are actioned and followed up
  • Make sure Room Attendant services and storage areas are kept clean, tidy and well stocked
  • Report maintenance faults and ensure repairs are carried out
  • Checking of all guest rooms prior to the guest’s arrival and ensure VIP set up
  • Motivate and train team members
  • Assist in induction and on the job training so all staff reach required standards

Qualifications and Desirables

  • Excellent written and verbal English
  • Previous experience within Housekeeping within a hotel
  • Supervisory experience
  • Organised
  • Eye for detail
  • Excellent communicator

 

Benefit Package

  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
  • Very generous Employee Introductory Scheme offered
  • Team members' awards and incentives schemes
  • Contributory pension scheme entitlement from date of commencement
  • Life assurance cover for all team members
  • Uniform laundered complimentary
  • Complimentary meals whilst on duty at our team members' restaurants
  • Complimentary Internet at allocated computers in team areas
  • Interest free Season Ticket Loan
  • Occupational Health, including subsidized massage treatments and health clinics
  • Complimentary Eye Test for VDU users

Status

Full time

Job location

Job Location

United Kingdom

Location

Blacknest Rd, Sunningdale SL5 7SE  Ascot