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DORCHESTER COLLECTION vacancy search engine

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Telephonist


Position Overview

Company Overview

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   

Reference number

2019-854  

Position Overview

Division & Department

Engineering - Engineering & Maintenance

Job Title

Telephonist

Contract Type

Permanent

Position Overview

  • The ideal Telephonist will have a passion for providing outstanding guest telephone service while displaying excellence in personal grooming & presentation
  • As part of your daily routine, you are also required to assist the supervisor in the day-to-day configuration changes of the telephone system.  This includes suite changes/splits, programming of fax and modem lines for guests
  • You will need to take instructions from guests regarding the acceptance of calls, their whereabouts and to ensure that this information is programmed into the Switch and the Front of House System as outlined by the hotel policies

Essential Functions & Physical Requirements

  • Working in one of the best world’s most iconic luxury hotels, you must always show good product knowledge and share it with our guests while you act as an ambassador of the hotel, displaying great communication skills
  • Excellent level of spoken English will be required for this role

Benefit Package

  • Employee Introductory Scheme - £750.00
  • World-class training and development
  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants within Dorchester Collection
  • The successful Telephonist will be able to participate in a variety of social events and Corporate Social Responsibility activities throughout the year
  • Fantastic pension scheme

Status

Full time

Job location

Job Location

United Kingdom

Location

53 Park Lane, Mayfair W1K 1QA London