Hotel
We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
Treasured by guests. Cherished by employees. Celebrated worldwide.
As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.
Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity
This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.
Reference number
2019-955
The Team Leader role within the Global Contact Centre is responsible to lead the Reservations Specialists team to provide exceptional customer service through all channels to include voice and email, whilst optimising the conversion of all enquires to achieve performance targets and standards and maximise revenue.
This role is based in London and will work with the Senior Customer Service Management team to identify and develop best practice, driving a positive, performance-focussed culture which exceeds SLA’s and delivers exceptional customer service and employee engagement.
• Base salary £28,000 per annum
• Non-contractual contact centre bonus scheme
• Company pension scheme
• Life assurance
• 28 days paid holiday inclusive of bank holidays
• Employee assistance programme
• Season ticket loan
• Long service awards in multiples of 5 years
• World-class training and development.
• Friends and family discounts
• Complimentary nights with breakfast within the hotel group
• 50% F&B discount at selected restaurants within the hotel group
• Participation in a variety of social events and Corporate Social Responsibility activities throughout the year
• Employee Introductory Scheme offered - £750.00
• Meals provided while on duty
• Uniforms provided or complimentary dry-cleaning
Global Contact Centre, Lower Ground Floor West, Lansdowne House W1J 6ER London