Log in Candidate account

I already have a candidate account

By continuing to browse, you accept use of cookies for the purposes of authentication and adding favourites. Find out more
DORCHESTER COLLECTION vacancy search engine

You are here :  Home  ›  Vacancy list  ›  Position Overview

Sales Administrator

Position Overview

Company Overview


We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   

Reference number


Position Overview

Division & Department

Sales & Marketing - Sales

Job Title

Sales Administrator

Contract Type


Position Overview

Reporting directly into the Global Sales Director, the main duty of the Sales Administrator is to support the Corporate team with their various tasks by keeping schedules and providing feedback, documentation and information. 

Essential Functions & Physical Requirements

  • Ensure a positive, consistent and accurate representation of Dorchester Collection corporate sales function
  • Be the sales ambassador to all staff & customers, offering support and fielding enquiries as required; in person, over the telephone and via e-mail, responding with the appropriate correspondence
  • Follow up with each regional sales office to ensure sales reports are received and distributed on time
  • Copy and check regional sales office expenses ready for GDoS approval
  • Arrange postal mailings, pack boxes, liaise with courier, ship materials to regional sales offices, hotels and abroad
  • Raise purchase orders, ensure invoices are signed by the GDoS and given to accounts in a timely fashion
  • Complete registrations and ensure each Dorchester Collection hotel participant has their appointment schedule and entry badge for exhibitions such as ILTM, IMEX
  • Attend gift exhibitions, meet potential suppliers, present a selection of possible gifts at different price points, keep count of stock and ensure regular supply of gifts for sales purposes
  • Pull statistics from Delphi, Opera Vision and BI databases, analyze for the purpose of strategic goal setting, reporting and monthly production reports
  • Asist Regional Sales Directors (RSO’s) with research using Wealth X for prospecting purposes
  • Analysis of group leads generated through the meeting planner tool CVENT, pulling reports and analysing statistics
  • Preparing bonus templates for RSO’s and calculating results at the end of the year
  • Coordinate phone and video conference calls and book meeting rooms
  • Assist in the coordination of Dorchester Collection global events
  • Draft agenda points and meeting minutes when appropriate, and distribute to relevant bodies
  • Coordinate the sales and marketing content on the company intranet
  • Assist GDoS in completing special projects as required
  • Carry out any other administrative support duties and responsibilities as assigned
  • Coordinate DC collateral quarterly orders (mini brochures, bookmarks, social media cards, gift cards and DCDC collateral)  for the hotels with hotel Marketing Managers
  • Coordinate DC collateral orders for the corporate office such as, business cards, headed paper and bags, with artwork/print approval with DC Marketing Manager
  • Raise purchase orders for the marketing team


Qualifications and Desirables


  • Diploma or degree in hotel management or business studies an asset but not essential



  • Preferably experience in a fast moving, dynamic environment in sales. Knowledge of the high end luxury hotel market is desirable

Functional Skills, Knowledge

  • Strong communication skills and professional telephone manner
  • Capacity to read situations and respond accordingly when dealing with travel agencies and senior management
  • A strong command of both written and spoken English is required; additional languages an asset
  • Competent keyboard skills and experience with MS Office
  • Knowledge of the requirements of a strong, growing brand and its key target audiences
  • Needs to be a self-starter and have initiative
  • Based at Dorchester Collection corporate office in London: current eligibility to work in the United Kingdom

Benefit Package

Full benefit package to be discussed during interview


Full time

Job location

Job Location

United Kingdom


Sixth Floor East, Lansdowne House  W1J 6ER London