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DORCHESTER COLLECTION vacancy search engine

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Room Attendant


Position Overview

Company Overview

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   

Reference

2019-1768  

Position Overview

Division & Department

Rooms - Housekeeping

Job Title

Room Attendant

Contract Type

Permanent

Position Overview

Target Start Date: April 2020

Our Room Attendants are the Rock Stars of our hotel! Entrusted with them with being tenacious about cleanliness, timeliness, observant and guest engagement. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.

Essential Functions & Physical Requirements

  

A day in the life of our Room Attendants demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the contributions that our Room Attendants accomplish would be lengthy but the list below is essential to know.  

  • Our Room Attendants are responsible for seamless service, discretion, intuitive, and flexible during their day. This will include eye for detail, thoroughness and hygienic, all to ensure our guests receives nothing but the best experience.

  • Sometimes our guests have special requests involving special set-ups, additional supplies, and even special occasions. Most of these requests are fulfilled by our Room Attendants.

  • Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day.  The purpose of Room Attendants is to live their behaviours to continue to create our legacy.
     
  • Communication is what keeps our departments running perfectly. Our Room Attendants must communicate with other departments and extended hotel team in order to ensure the alignment remains. 

Qualifications and Desirables

  • Previous experience in a similar 5-star luxury environment is desirable
  • Passion for cleanliness
  • Excellent level of spoken and written English

Benefit Package

  • All of our employees are ambassadors of our Vision, Values and culture. Our Room Attendants do this with all they do.

  • We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection.

  • Our guests forge our legacy. Knowing and understanding them is our goal, valuing kindness over process.

  • In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.

  • English is the primary language used in our hotel. Our Room Attendants must feel comfortable communicating in this language.  

Status

Full time

Position localisation

Job Location

United Kingdom

Location

53 Park Lane, Mayfair W1K 1QA London