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Restaurant Reservationist


Position Overview

Company Overview

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   

Reference number

2019-1343  

Position Overview

Division & Department

Food & Beverage - Restaurant

Job Title

Restaurant Reservationist

Contract Type

Permanent

Position Overview

Our Restaurant Reservationists are the enchanter of our hotel! Entrusted with answering all phone and email communication for the restaurants including reservation requests and confirmations and confirming bookings.  Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.   

Essential Functions & Physical Requirements

A day in the life of our  Restaurant Reservationists … it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our  Restaurant Reservationists accomplish would be lengthy but the list below is essential to know.  

  • Our Restaurant Reservationists are responsible for all reservation bookings, requests and confirmations during their day. This will include controlling the flow of work in the room by seating requests in station rotation while maintaining guest lists, following and enforcing all restaurant standards. They work closely with the Assistant Director of F&B and Outlet Manager to manage the reservations booking and all guest requests.  They are able to “sell” the restaurants to ensure our guests receives nothing but the best experience. In addition, they are knowledgeable with regards to operating hours of all food and beverage outlets, any promotions/events.
  • Sometimes our guests have special requests involving seating assignments, preferred needs of regular guests dietary restrictions and even special occasions. Our Restaurant Reservationists advise the managers  and servers of any VIP’s questions and/or specific service needs to guarantee the requests are fulfilled by our by our Food & Beverage Supervisors and Managers.  
  •  Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Restaurant Reservationists are relied upon to report these and work with several other positions to correct. 
  • Communication is what keeps our departments running perfectly. Our Restaurant Reservationists must communicate with other departments and extended hotel team in order to ensure the alignment remains.

The items shared are essential. However, to ensure consistency, our Restaurant Reservationists are provided with specifics on how we care for their department and our hotel. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position requires to be able to sit down at and operate a computer, stand for long periods of time, walk to different locations of the hotel, will be required to lift at least 10-20 pounds, will occasionally lift 30 pounds at one time.  Should have good vision or corrected vision. Have a basic knowledge of attractions/restaurants in the Los Angeles area as well as provided by The Beverly Hills Hotel.

Qualifications and Desirables

  • All of our employees are ambassadors of our Vision, Values and culture. Our Restaurant Reservationists do this with all they do.
  • English is the primary language used in our hotel. Our Restaurant Reservationists must feel comfortable communicating in this language.   
  • Attention to detail is critical for our this role.
  • We pride in nurturing an environment where Working Together is a must. Our Restaurant Reservationists are our biggest champions of this.
  • Our hotels operate nonstop, this require flexibility from everyone on the team.

Benefit Package

Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position this will mean the following benefit package. 

  • Medical Benefits
  • Pension/401k Plan
  • Sick Time
  • Hotel Benefits
     

EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act.

OSH Act: A Reservation Reservationist is not to handle any human body fluid, biological agents, laboratory chemicals

Status

Full time

Job location

Job Location

USA

Location

9641 Sunset Blvd 90210 Beverly Hills

Candidate criteria

Required languages

English (Fluent)