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DORCHESTER COLLECTION job vacancy search engine

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Reception Manager

Position Overview

Company Overview


We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Innovation

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   

Reference number


Position Overview

Division & Department

Rooms - Front Office

Job Title

Reception Manager

Contract Type


Position Overview

  • The successful Reception Manager will lead and direct the Host and Housekeeping departments in order to exceed guest expectations and achieve consistently high levels of service
  • You will guide and inspire the team to give outstanding service to all of our guests as well as mentoring them along their career journey
  • You will be a key part of our reception team, liaising with all of our guests to ensure their stay is of the utmost delight.

Essential Functions & Physical Requirements

  • Previous experience in a luxury 5* environment in a similar role is essential
  • Passion for delivering an outstanding guest service is necessary for someone to succeed in this role
  • Excellent communication skills along with spoken and written english
  • Previous experience leading a team 

Benefit Package

  • Very generous Employee Introductory Scheme offered
  • World-class training and development
  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants within Dorchester Collection
  • The successful Reception Manager will be able to participate in a variety of social events and Corporate Social Responsibility activities throughout the year
  • Fantastic pension scheme
  • Meals provided while on duty
  • Uniforms provided or complimentary dry-cleaning
  • English language workshops provided free of charge
  • UK resident card loan


Full time

Job location

Job Location

United Kingdom


45 Park Lane W1K 1PN Mayfair

Candidate criteria


  • Word
  • PowerPoint
  • Opera PMS
  • HotSOS

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