Log in Candidate account

I already have a candidate account

 
By continuing to browse, you accept use of cookies for the purposes of authentication and adding favourites. Find out more
DORCHESTER COLLECTION vacancy search engine

You are here :  Home  ›  Vacancy list  ›  Position Overview

PM Room Attendant


Position Overview

Company Overview

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   

Reference number

2019-1446  

Position Overview

Division & Department

Rooms - Housekeeping

Job Title

PM Room Attendant

Contract Type

Permanent

Position Overview

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. 

Treasured by guests. Cherished by employees. Celebrated worldwide.


As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures. 

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.

This positions consists of a combined role of Room Attendant and Turndown duties. Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

Essential Functions & Physical Requirements

  • Perform job functions with attention to detail, speed and accuracy.
  • Prioritize and organize.
  • Be a clear thinker, remaining calm and resolving problems using good judgement.
  • Follow directions thoroughly.
  • Understand guest’s service needs.
  • Work cohesively with co-workers as part of a team.
  • Work with minimal supervision.
  • Maintain confidentiality of guest information and pertinent hotel data.
  • Satisfactorily communicate with guests, management and co-workers to their understanding.
  • Strip and make beds, changes bed linen on a daily basis. Including roll-away, sofa beds and baby cribs.
  • Thoroughly clean sinks, toilets, shower walls, mirrors, tiles, counters and all floor surfaces using cleaning cloths, soft sponges, toilet brushes, and cleaning products, vacuums carpets, cleans rooms patios.
  • Provide turn down service; which may include change of bed linen, including roll-away beds, sofa beds and baby cribs.
  • Responsible for following cleaning equipment issued:  radio, cleaning supplies, caddie, and vacuum.
  • Dust all furniture, drawers, windows ledges, closets, picture frames.
  • Replenish all required amenities such as linen, terry and supplies in guest rooms.
  • Cleans ashtrays in the patio area and rooms as needed.
  • Attends guest calls requests as supervised on a timely manner.
  • Reports maintenance work tickets according to procedures.
  • Reports to Housekeeping office any/ and all rooms with Do Not Disturb, Privacy
  • Light or Refused services, late services or will call.
  • Reports all Lost and Found items according to department’s procedures.
  • Attends and participates in the 10 minute pre-shift meeting briefings.


PHYSICAL DEMANDS:

The physical demands described here at representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to do the following:

Ability to speak clearly
Close vision, distance vision. Color vision, peripheral vision, depth perception and ability to adjust focus
Frequent walking, standing and sitting at times
Be able to work in a standing position for long periods of time (up to 8 hours)
Be able to reach, bend, stoop, and frequently lift up to 50 pounds
Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills 

Qualifications and Desirables

DESIRABLE:

  • High school graduate.
  • Fluency in English both verbal and non-verbal.
  • Fluency in second language, preferably.
  • Previous training in guest relations.
  • Previous experience in hospitality industry, preferably Housekeeping in a market.
  • 1 year prior experience in cleaning hotel guest rooms.
  • Knowledge of proper chemical handling
  • Ability to cross train in various departments for overall understanding of the operations and provide ultimate guest experience


LANGUAGE SKILLS:

Ability to communicate and comprehend English language to understand and respond to guest’s requests, and to follow instructions.

MATHEMATICAL SKILLS:

Must have the ability to read basic Housekeeping Reports.

WORK ENVIRONMENT:

While performing the duties of this job, the employee occasionally works in outside weather conditions so must be able to withstand all weather conditions.

The noise level in the work environment is usually moderate.

OTHER:

Regular attendance and punctuality in conformance with the normal standards and policy of the hotels, employees with irregular attendance will be subject to disciplinary action, up to including termination of employment.

Due to the nature of the hospitality industry, employees are required to work varying schedules, including holidays and weekends, to accommodate the business and demands of the hotel.

Employees are required to perform other duties as assigned, i.e. laundry, uniform room, lobby, shampooer.

Benefit Package

Our global success is dependent on everyone who is a part of our team. Our belief is that everyone who works here should share the rewards. For this role this will mean the following benefit package.

  • Sick Time
  • Complimentary Accommodations
  • Medical Benefits
  • 401k Plan

EOE:  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act.

Status

Full time

Job location

Job Location

USA

Location

701 Stone Canyon Road  90077 Los Angeles

Candidate criteria

Required languages

English (Fluent)