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DORCHESTER COLLECTION vacancy search engine

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Learning & Development Specialist


Position Overview

Company Overview

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   

Reference number

2019-1260  

Position Overview

Division & Department

Corporate Office - Dorchester Collection Academy

Job Title

Learning & Development Specialist

Contract Type

Permanent

Position Overview

Our Senior Programme Facilitators are the gems of The Dorchester Collection Academy! Entrusted to help people flourish by providing bespoke learning programmes. Though skillfully trained, they never lose sight of their ultimate responsibility, to create lifelong memories for our clients.

Essential Functions & Physical Requirements

A day in the life of our Senior Programme Facilitators demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the contributions that our Senior Programme Facilitators accomplish would be lengthy but the list below is essential to know.  

  • Our Senior Programme Facilitators are responsible for preparing the training plans for their clients. This means meeting with the client, evaluate their needs and implement a bespoke learning plan to ensure our clients receives nothing but the best experience.
  • Sometimes our Senior Programme Facilitator will need to coach the delegates and provide coaching as well as research new initiatives. Most of these requests are fulfilled by our Senior Programme Facilitator. 
  • Our Senior Programme Facilitator will need to take ownership of key client relationships but also audit our training materials to ensure that Dorchester Collection standards are achieved by designing, writing training materials and conduct this training. 
  • Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day.  The purpose of Senior Programme Facilitator is to live their behaviours to continue to create our legacy. 
  • Communication is what keeps our departments running perfectly. Our Senior Programme Facilitator must communicate with other departments and extended hotel team in order to ensure the alignment remains.

 

The items shared are essential. However, to ensure consistency, our Senior Programme Facilitators are provided with specifics on how we care for their department and our hotel.

Qualifications and Desirables

  • All of our employees are ambassadors of our Vision, Values and culture. Our Senior Programme Facilitator do this with all they do.
  • We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection.
  • Our guests forge our legacy. Knowing and understanding them is our goal, valuing kindness over process.
  • In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.
  • English is the primary language used in our company. Our Senior Programme Facilitator must feel comfortable communicating in this language. 

Benefit Package

Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position, here are just some of the benefits you will receive:  

  • A competitive salary
  • 50% discount on our F&B outlets
  • Complimentary nights with breakfast within Dorchester Collection after six month’s service
  • 20% spa discount
  • Seasonal parties and local social events
  • Complimentary meals whilst on duty

 

Status

Full time

Job location

Job Location

United Kingdom

Location

Sixth Floor East, Lansdowne House  W1J 6ER London