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In Room Dining Busser


Position Overview

Company Overview

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   

Reference number

2019-905  

Position Overview

Division & Department

Food & Beverage - In Room Dining

Job Title

In Room Dining Busser

Contract Type

Permanent

Position Overview

The primary function of the Bus person is to facilitate food service. clean tables, carry dirty dishes, replace soiled table linens; set tables; replenish supply of clean linens, silverware, glassware, and dishes; supply service bar with food, and serve water, butter, and coffee to patrons. Provide quality service to ensure positive results reflected in DC core standards, AAA, Forbes standard results and guest Gallup feedback.

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis

Essential Functions & Physical Requirements

ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS

 

Individual needs to have a professional appearance and warm, accommodating confident, enthusiastic, motivating personality and abide by the principles, goals and policies in The Hotel Bel-Air Pledge. Due to the nature of the hospitality industry, employees are required to work varying schedules, including holidays, to accommodate the business and demands of the hotel.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

QUALITY CONTROL:

  • Highest standard of food product, sanitation, storage, and handling procedures
  • Technical culinary food quality, nutritional and portion control standards.
  • Food product and service; guest relations standards.
  • Follow all policies and procedures noted in employee manual.

 

OPERATION:

  • Follow up assigned daily employee shift side work.
  • Assist to properly stocked working area to par level
  • Daily review of in house VIP guest list
  • Maintain corridor and landings free of trays/tables
  • Monitor pick/up requests and follow up within established procedures
  • Monitor delivery log sheet and follow up with retrieving of trays/tables within department
  • standard procedures
  • Sort out retrieved condiments and equipment and properly stored
  • Assist with amenity delivery.
  • Assist servers when delivering tables to bungalows with stairs
  • Maintain working area clean and organized

 

SUPERVISORY RESPONSIBILITIES:

Directly supervised by Room Service Assistant Managers

Reports to Assistant and Room Service Manager

 

 

PHYSICAL REQUIREMENTS:

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk or hear and taste or smell.  The employee frequently is required to stand.  The employee is occasionally required to sit and stoop, kneel or crouch.

The employee must regularly lift and/or move up to 10 pounds and occasionally move up to 60 pounds when bringing up and down loaded Room Service tables when serving bungalows with stairs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Qualifications and Desirables

QUALIFICATIONS REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATIONAL AND REQUIRED SKILLS:

High school diploma or general education degree (GED)

Two-year technical room service experience in world class luxury hotel/resort

 

 

LANGUAGE SKILLS:

Fluent bi-lingual operational vocabulary would be an asset.

Fluent English written and conversational vocabulary to include:  Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.  Ability to write routine reports and correspondence.  Ability to clearly and effectively speak with guests taking orders and before groups of employees of organization.

 

REASONING ABILITY:

Absolute quality detailed and service ethic

Strong interpersonal staff and guest relations

Ability to solve practical problems and deal with a variety of concrete variables situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Benefit Package

Our global success is dependent on everyone who is a part of our team. Our belief is that everyone who works here should share the rewards. For this role this will mean the following benefit package.

  • Sick Time
  • Complimentary Accommodations 

 

EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.

 

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act.

Status

Part time

Job location

Job Location

USA

Location

701 Stone Canyon Road  90077 Los Angeles

Candidate criteria

Required languages

English (Fluent)