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DORCHESTER COLLECTION job vacancy search engine

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Housekeeping Supervisor


Position Overview

Company Overview

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Innovation

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   

Reference number

2018-250  

Position Overview

Division & Department

Rooms - Housekeeping

Job Title

Housekeeping Supervisor

Contract Type

Permanent

Position Overview

You will join a team of six Housekeeping Supervisors who oversee a team of 42 Housekeeping Attendants and House Porters to ensure that housekeeping is carried out safely and correctly and provide the highest standards of cleanliness and comfort for our guests and colleagues.

Essential Functions & Physical Requirements

  • To work with your team to provide the highest standards of cleanliness and comfort for our guests and colleagues
  • Provide day to day direction and allocation of tasks for team in your section
  • Responsible for assigning and supervising activities for all Housekeeping team members, by leading, coordinating and motivating the team.
  • Check arrivals and departures and any traces on a daily basis
  • Liaise with other departments and ensure good communication
  • Check all bedrooms, corridors and areas within your section on a daily basis, that they are cleaned and set to the required standards
  • Be aware of all room statuses, arrival times and follow up all queries
  • Have an understanding of all hotel services. Note any guest requests/ requirements and ensure these are actioned and followed up
  • Document, label and hand in or store all lost property
  • Make sure storage areas are kept clean, tidy and well stocked
  • Assist with stocktaking
  • Report maintenance faults and ensure repairs are carried out
  • Check all guest rooms prior to the guest’s arrival and ensure VIP set up as required
  • Over see the deep cleaning/ spring cleaning schedule is adhered to
  • Motivate and train team members
  • Participate or lead Departmental & Section team meetings and/or training sessions
  • Assist in induction and on the job training so all staff reach required standards
  • Monitor and evaluate team performance
  • Work closely with the Coordinator to check the computer system throughout the day for updates of rooms
  • Assist in key control and the worksheets for the team

Qualifications and Desirables

  • Experience in a supervisory role in a luxury property
  • Good knowledge of Housekeeping processes & procedures
  • Knowledge of hotel and industry legislation e.g. Health & Safety
  • Excellent communicator and team leader
  • Organised with an eye for detail
  • IT literate
  • Good written and verbal English

Benefit Package

  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
  • Very generous Employee Introductory Scheme offered
  • Team members' awards and incentives schemes
  • Contributory pension scheme entitlement from date of commencement
  • Life assurance cover for all team members
  • Uniform laundered complimentarily
  • Complimentary meals whilst on duty at our team members' restaurants
  • Complimentary Internet at allocated computers in team areas
  • Interest free Season Ticket Loan / cycle to work scheme
  • Occupational Health, including subsidised massage treatments and health clinics
  • Complimentary Eye Test for VDU users

 

Status

Full time

Job location

Job Location

United Kingdom

Location

Blacknest Rd, Sunningdale SL5 7SE  Ascot

Candidate criteria

Skills

  • Excel
  • Micros/Simphony POS
  • Opera PMS
  • HotSOS
  • Delphi


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