Who we are
Our Hotels
We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.
Reference
2024-4821
Your future, our legacy
Hotel
Coworth Park
Division & Department
Rooms - Guest Relations
Job Title
Guest Relations Supervisor
Contract Type
Fixed-term
Contract Duration
6 months maternity cover
Status
Full time
Position Overview
Be the first point of contact for all our guests prior to arrival by carrying out pre-arrival checks to ensure the guests stay is personalized as much as possible.
What you'll get
- Complimentary nights with breakfast within Dorchester Collection
- 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
- Very generous Employee Introductory Scheme offered
- Team members' awards and incentives schemes
- Contributory pension scheme entitlement from date of commencement
- Life assurance cover for all team members
- Uniform laundered complimentary
- Complimentary meals whilst on duty at our team members' restaurants
- Complimentary Internet at allocated computers in team areas
- Interest free Season Ticket Loan
- Occupational Health, including subsidized massage treatments and health clinics
- Complimentary Eye Test for VDU users
What you'll do
- Responsible for communicating and updating the allocations of rooms types and requested rooms for guest arrivals.
- Ensure that bedroom inventory and availability in Opera is accurate and deal with discrepancies and overbookings with revenue management.
- Liaise with reservations for prepayment handling in terms of ensuring payments are received on time.
- Constantly check for new reservations being made.
Ensure the guest profile is up to date with accurate information about their upcoming stay. - Responsible on the day for inventory control and selling policy as per Revenue Manager’s guidelines.
- Ensure all departments are aligned with guests activities
- Attend the daily morning meeting to present the daily arrivals
- Support the managers within the department with guest inquiries
What you'll bring
- Passionate about delivering a high level of service
- Customer service orientated
- Experience of Opera is desirable
- Excellent IT knowledge including Microsoft Office
- Good written and spoken English
Position location
Job Location
United Kingdom
Location
Blacknest Rd, Sunningdale SL5 7SE Ascot
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