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DORCHESTER COLLECTION vacancy search engine

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Food & Beverage Host/ess


Position Overview

Company Overview

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   

Reference number

2018-459  

Position Overview

Division & Department

Food & Beverage - Restaurant

Job Title

Food & Beverage Host/ess

Contract Type

Permanent

Position Overview

The role of Hostess is to manage all phone and email communication for the bars. This includes reservation requests and confirmations.  Job duties include but are not limited to: control the flow in the room by seating guests in station rotation while maintaining guest lists, following and enforcing all bar standards. You will work closely with the Assistant Director of F&B and Beverage Manager to manage the reservations book and all guest requests.  Be able to “sell” the hotel and bar.   Meet all phone etiquette standards. Handle reservation system, take incoming telephone calls, note reservations and special requests by guest.

Essential Functions & Physical Requirements

  • Thorough knowledge of daily events, times and locations.
  • Thorough conversational knowledge of outlet menus.
  • Participates in daily line roll call staff meeting.
  • Take reservations and conduct confirmation calls.
  • Manage and monitor guest reservation book and confirmation standard.
  • Greets, escorts and seats guest as necessary.
  • Makes contact with every guest table.
  • Completes inspection checklists and submits necessary maintenance and housekeeping request forms.
  • Provide general information and director of lobby guests inquiry.
  • Detailed every table before each meal period, as well as menus.
  • Establishes and maintains professionally efficient and effective communication within the
  • Is flexible and able to work under pressure to achieve the objectives of the F&B Department.
  • Make sure entry doors are clean, free of debris and inviting.
  • Check menus to ensure they are current, clean, plentiful, and wrinkle-free.
  • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
  • Takes reservations according to company policies and controls.
  • Learn and manage the online table reservation system; adding, modifying, removing, confirming reservations.
  • Answer the phone in accordance with hotels standards.
  • Accept reservations for the Polo Lounge, Cabana Cafe and the Private
  • Dining Room, by taking the following information: name of the host, time, number of people in the party and phone number as well as Credit Card number if appropriate

 

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, or hear, and taste or smell. 
The employee is occasionally required to stand, sit, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms.
The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds. 
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee frequently works near moving mechanical parts.  The employee is occasionally exposed to extreme cold and extreme heat.

The noise level in the environment is usually moderate.

Qualifications and Desirables

QUALIFICATIONS REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATIONAL AND REQUIRED SKILLS:

  • High School or General Education Diploma (G.E.D.). 
  •  2 years Front of the House Food and Beverage experience in luxury
  • World Class Hotel or equivalent combination of education and experience.

LANGUAGE SKILLS:

  • Fluent Bi-lingual technical conversation vocabulary (English/Spanish) would be an asset. 
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
  • Ability to clearly and effectively communicate with service team and present specific culinary and wine information to guests.
  • Ability to clearly and effectively present operational and motivational information before clients or employees of organization. 
  • Ability to respond to and creatively resolve guest inquiries or complaints.

MATHEMATICAL SKILLS:

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  
  • Ability to compute rate, ratio, and percent.

REASONING ABILITY:

  • Absolute Quality Detailed Service ethic.
  • Well-rounded management and operational troubleshooting and problem solving.

 

Benefit Package

Our global success is dependent on everyone who is a part of our team. Our belief is that everyone who works here should share the rewards. For this role this will mean the following benefit package

•          Sick Time

•          Hotel Benefits

NOTES

EOE:  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. 7. We are an equal opportunity employer with a commitment to diversity.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act.

OSH Act: An Polo Lounge  Host is not to handle any human body fluid, biological agents, laboratory chemicals.

Status

Part time

Job location

Job Location

USA

Location

9641 Sunset Blvd 90210 Beverly Hills

Candidate criteria

Required languages

English (Fluent)

Skills

  • Word
  • Excel
  • Micros/Simphony POS
  • HotSOS