Log in Candidate account

I already have a candidate area

 
By continuing to browse, you accept the use of cookies for the purposes of authentication and adding favourites. Find out more
DORCHESTER COLLECTION vacancy search engine

You are here :  Home  ›  Vacancy list  ›  Position Overview

Food & Beverage Clerk


Position Overview

Company Overview

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   

Reference

2019-1471  

Position Overview

Division & Department

Food & Beverage - Restaurant

Job Title

Food & Beverage Clerk

Contract Type

Permanent

Position Overview

Our Food & Beverage Clerk are the clue finders of our hotel! Entrusted with maintaining a long term and detailed views of our guests to enable us to truly know and understand them. They provide key stakeholders clues to create real connection and turn insights into experiences. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.   

Essential Functions & Physical Requirements

A day in the life of our Food & Beverage Clerk… it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Researchers accomplish would be lengthy but the list below is essential to know.  

  • Our Food & Beverage Clerk are responsible for thoroughly researching and identifying clues by consulting all platforms, previous stays and institutional knowledge to create robust guest profiles. They use clues, collaborate and plan actions to deliver on bespoke recognition & experiences during their day. This will include confirming or allocating appropriate relationship owner to every guest that visits an F&B outlet all to ensure our guests receive nothing but the best experience.
  • Sometimes our guests have special requests involving ongoing collection of insights & clues and institutional knowledge gathered during guests visit and even special occasions.
  • Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Food & Beverage Clerk are relied upon to report these and work with several other positions to correct. 
  • Communication is what keeps our departments running perfectly. Our Food & Beverage Clerk must communicate with other departments and extended hotel team in order to ensure the alignment remains.
  •  Excellent verbal communication, phone etiquette, computer proficiency and training to be efficient in Outlook, Opera, Nexus and Open Table reservation systems are a requirement.

The items shared are essential. However, to ensure consistency, our Food & Beverage Clerk are provided with specifics on how we care for their department and our hotel. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light work standing and walking frequently for up to entire work shift. Exerting up to 10 pounds of force occasionally, up to 20 or more pounds occasionally, exerting a negligible amount of force frequently, including constantly to reach, lift, carry, push, pull, grasp, manipulate or otherwise move objects i.e. pieces of paper, files and binders. Frequent use of computer keyboard (fingering) and computer mouse, near and far acuity (vision), hearing, talking. occasional frequency of bending, squatting, twisting and turning. As a seasonal property, long hours during peak periods sometimes required.

Qualifications and Desirables

  • All of our employees are ambassadors of our Vision, Values and culture. Our Food & Beverage Clerk do this with all they do.
  • English is the primary language used in our hotel. Our Food & Beverage Clerk must feel comfortable communicating in this language.   
  • Attention to detail is critical for our this role.
  • We pride in nurturing an environment where Working Together is a must.
  • Our Food & Beverage Clerk are our biggest champions of this.
    Our hotels operate nonstop, this require flexibility from everyone on the team.

Benefit Package

Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position this will mean the following benefit package.

  • Medical/Dental/Vison Benefits
  • Pension/401k Plan
  • Sick Time
  • Hotel Benefits

EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act.

OSH Act: A Food & Beverage Clerk is not to handle any human body fluid, biological agents, laboratory chemicals.

Status

Full time

Position localisation

Job Location

USA

Location

9641 Sunset Blvd 90210 Beverly Hills

Candidate criteria

Required languages

English (Fluent)