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DORCHESTER COLLECTION vacancy search engine

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Assistant Front Office Manager


Position Overview

Company Overview

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   

Reference number

2019-1593  

Position Overview

Division & Department

Rooms - Front Office

Job Title

Assistant Front Office Manager

Contract Type

Permanent

Position Overview

Our Assistant Front Office Manager is the coordinator of our hotel! Entrusted with inspiring guest engagement, creativity and resourcefulness and assisting leading the host team. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.

Essential Functions & Physical Requirements

A day in the life of our Assistant Front Office Manager demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the contributions that our Afom accomplish would be lengthy but the list below is essential to know.  

  • Our Assistant Front Office Managers are responsible for Welcoming Guests, check- in’s and Check out’s, Concierge work and making Guests feel special by engaging and building relationships during their day. This will include  preparing their arrival, checking their invoices and coordinating their needs with all different departments to ensure our guests receives nothing but the best experience.
  • Sometimes our guests have special requests involving getting reservations in very popular restaurants, special room set up’ or special suite preferences and even special occasions. Most of these requests are fulfilled by our Assistant Front Office Manager.  
  • Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day.  The purpose of Assistant Front Office Manager is to live their behaviors to continue to create our legacy. 

Qualifications and Desirables

  • All of our employees are ambassadors of our Vision, Values and culture. Our Assistant Front Office Manager  do this with all they do.
  • We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection.
  • Our guests forge our legacy. Knowing and understanding them is our goal, valuing kindness over process.
  • In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.
  • English is the primary language used in our hotel. Our Assistant Front Office Manager must feel comfortable communicating in this language.  

Benefit Package

Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position, here are just some of the benefits you will receive:  

  • Employee Introductory Scheme - £750.00
  • World-class training and development
  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants within Dorchester Collection
  • Uniforms provided or complimentary dry-cleaning

Status

Full time

Job location

Job Location

United Kingdom

Location

45 Park Lane W1K 1PN Mayfair